New install – Existing plant
Customer will have telephone service within 1 hour (assuming all records are updated and that the proper wiring is in place. If the records are not up to date or the wiring is not correct we will follow the standards of the trouble section.
New install – No existing plant
No standards have been defined. Timetable will be set by the Glenwood Outside Plant Superior and will depend on the complexity of the project and the ability to do construction during the winter months.
Residential troubles requiring a truck roll will be addressed in 6 business hours. Business troubles requiring a truck roll will be addressed in 2 business hours.
For example, a residential call coming in a 4:00 PM will be addressed by 1:00 PM the following business day. A business call coming in at 4:00 PM will be addressed by 9:00 AM the following business day.
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Major Outages
All customers who contact the business office to report a trouble during a major outage will be contacted that same day once the problem has been fixed.
Customer Outage
All customers who have phone trouble that requires repair will receive a callback the next day to ensure the problem has be corrected and that everything is working properly.
A technician is on-call during evening and weekend hours until 9:00 PM. Please call the business office and follow the prompts to leave a message in the trouble mailbox for a technician. Your message will be returned within one hour.