Customer installation will occur within 4 business days from the time of customer request, unless customer requests a later date or special equipment needs to be ordered.
All customers will receive a follow-up the next day to ensure the service is working correctly.
The following guidelines have been established with the intent that a technician will have the trouble repaired in the following time frames:
Residential troubles requiring a truck roll will be addressed in 6 business hours.
For example, a call coming in at 4:00 PM will be addressed by 1:00 PM the following business day.
Customer Outage
All customers who have a network trouble that requires repair will receive a callback the next day to ensure the problem has be corrected and that everything is working properly.