Call Waiting

Call Forward

Call Forward Busy
Call Forward No Answer

Call Forward Remote Access

Three-Way Calling

Speed Calling

Speed Calling 30

Warm Line

Call Transfer

Call Management

Teen Service

Home Intercom

Caller ID

Distinctive Ringing/Call Waiting
Selective Call Acceptance
Selective Call Rejection

Selective Call Forwarding

Automatic Recall

Automatic Callback

Customer Originated Trace
Per-Call Blocking
Call Answering
Voice Mail
Telemarketer Call Screening

You'll know when another caller is trying to reach you.
Price: $1.75/mo.

How it works:
You can use your telephone without missing other calls. A special tone alerts you to a waiting call; the person calling you hears normal ringing.

To answer a waiting call:
1. When you're on the phone, a special tone tells you a second call is waiting.
2. Simply press and quickly release the "switchhook" on your telephone. Your first caller is automatically placed on hold, while you're connected with the second caller.

If you choose not to answer the incoming call:
1. You'll hear a special tone to remind you of the waiting call.

To alternate between callers:
1. Simply press and quickly release the "switchhook." While you talk with one caller, the other will automatically be placed on hold. Each conversation remains private.

To end either call:
1. Hang up
2. Your phone will ring.
3.When you answer, you'll be connected with the remaining caller.

1. Lift the handset and listen for the dial tone.
2. Press *70. (On a rotary phone, dial 1170.)
3. Listen for the confirmation tone.
4. Dial the telephone number you wish to call. Now, your call will not be interrupted by the Call Waiting tone. Other callers will hear a busy signal.
5. After you hang up, Call Waiting automatically "turns on" again.

To "turn off" Call Waiting during a call: (You must have Three-Way Calling to "turn off" Call Waiting during a call.)

1. Press and release the "switchhook."
2. Press *70. (On a rotary phone, dial 1170.)
3. Listen for the confirmation tone. You'll automatically be reconnected to your call.
4. After you hang up, Call Waiting automatically "turns on" again.

Let your calls follow you to another number
Price: $1.75/mo

How it works:
You can program your calls to ring at another number. Each time a call is forwarded, your phone will make one short ring. It can still be used to make outgoing calls.

To "turn on" the service:

1. 1. Lift the handset and listen for the dial tone.
2. Press *72 (On a rotary phone, dial 1172.)
3. Listen for the dial tone.
4. Dial the number where you want your calls forwarded.
5. When the phone is answered, your Call Forward is in effect.

If the line is busy, or there's no answer:

1. Hang up.
2. Within two minutes, repeat steps 1 - 4 above. You'll hear a confirmation tone, to let you know your Call Forward is now working.

To "turn off" the service:

1. Lift the handset and listen for dial tone.
2. Press *73. (On a rotary phone, dial 1173.)
3. Listen for the confirmation tone, then hang up. Your Call Forward is now "off", and calls will ring normally on your phone.

To change the "forward to" number:

1. Turn off Call Forward.
2. Repeat steps 1 - 5 above to turn on Call Forward, entering the new "forward to" number.

How it works:
If you can't get on the phone, you can be sure that your calls won't go unanswered. You can easily change the forwarding number - even choosing how many times your phone should ring.

To "turn on" the service:

1. Lift the handset and listen for the dial tone.
2. Press *92 (On a rotary phone, dial 1192.)
3. Listen for the dial tone.
4. Dial the number of rings (from 2 to 9) to be allowed before the call is forwarded. Then dial the number where you want your calls forwarded.
5. When the phone is answered, your Call Forward No Answer is in effect.

If the line is busy, or there's no answer:

1. Hang up.
2. Within two minutes, repeat steps 1 - 4 above. You'll hear a confirmation tone, to let you know your Call Forward No Answer is now working.

To "turn off" the service:

1. Lift the handset and listen for dial tone.
2. Press *93. (On a rotary phone, dial 1193.)
3. Listen for the confirmation tone, then hang up. Your Call Forward No Answer is now "off", and calls will ring normally on your phone.

To change the "forward to" number:

1. Turn off Call Forward No Answer (see directions above).
2. Repeat steps above to turn on Call Forward No Answer, entering the new "forward to" number.

Notes: Dial the number exactly as if you are calling directly. For a local number, dial the 7-digit phone number. For a long distance number, dial "1" plus the area code. Or if you have speed calling, you may dial one of your codes instead.

How it works:
You can use a touch-tone telephone at another location to change your Call Forward on your home or business phone.

To access your telephone's Call Forward service remotely:

1. Lift the handset and listen for the dial tone.
2. Dial the Call Forward access number provided by your telephone company.
3. After the line rings, listen for the special dial tone.
4. Dial your seven-digit home or business telephone number that has Call Forward.
5. Dial your Personal Identification Number (PIN).
6. Listen for the special dial tone. You are now ready to change your Call Forward.

Proceed with one of the Call Forward functions: Call Forward, Call Forward Busy, Call Forward No Answer.

1. Lift the handset and listen for the dial tone.
2. Press *90 (On a rotary phone, dial 1190.)
3. Listen for the dial tone.
4. Dial the number where you want your calls forwarded.
5. When the phone is answered, your Call Forward is in effect.

1. Hang up.
2. Within two minutes, repeat steps 1 - 4 above. You'll hear a confirmation tone, to let you know your Call Forward Busy is now working.

To "turn off" the service:

1. Lift the handset and listen for dial tone.
2. Press *91. (On a rotary phone, dial 1191.)
3. Listen for the confirmation tone, then hang up. Your Call Forward Busy is now "off".

To change the "forward to" number:

1. Turn off Call Forward Busy, (see directions above).
2. Repeat the steps above to turn on Call Forward Busy, entering the new "forward to" number.

1. Press and quickly release the "switchhook" to place the first person on hold.
2. Listen for the dial tone.
3. Dial the third person's phone number. (If you have speed calling, you may dial one of codes instead.)
4. When the third person answers, you can talk privately before making it a three-way conversation.
5. To make the three-way connection, press and quickly release the "switchhook." You can now talk with both people at the same time.

To cancel the three-way connection:

1. If the third person did not answer or you wish to disconnect them, just press and quickly release the "switchhook." You'll be reconnected to the person holding.
2. Or, if either of the two people hang up, you can continue talking with the remaining person.

To end the call completely:

1. Simply hang up.

Quickly dial eight of your most frequently called numbers.
Price: $1.75/mo

How it works:
You can enter up to eight telephone numbers-local or long distance-into your Speed Calling list. Then, you can reach those people by dialing just one digit.

1. Lift the handset and listen for the dial tone.
2. Press *74 (On a rotary phone, dial 1174.)
3. Listen for the dial tone.
4. Dial a one-digit speed code. (Choose any number, 2 through 9.)
5. Dial the telephone number you wish to assign to that speed code. (For long distance calls, be sure to include "1" plus the area code.)
6. Press the # key. (On a rotary phone, wait four seconds after dialing.)
7. Listen for the confirmation tone.

To call someone on your speed calling list:

1. Lift the handset and listen for the dial tone.
2. Dial the one-digit speed code, then press the # key. (On a rotary phone, wait four seconds after dialing.)

To change your Speed Calling list:

1. Lift the handset and listen for the dial tone.
2. Press *74. (On rotary phone, dial 1174.)
3. Listen for the dial tone.
4. Dial the one-digit speed code you wish to change.
5. Listen for the cancellation tone, then the dial tone. Follow steps 4 - 7 above to program your Speed Calling list.

1. Lift the handset and wait 30 seconds.
2. The pre-designated number is automatically dialed. (You must select the telephone number to be dialed when you sign up for Warm Line service. To change this number, contact your local telephone company.

To prevent automatic dialing:

1. Begin dialing within 30 seconds after lifting the handset.

How it works:
You can transfer a call to another number or add a third person to a call. When you're ready to hang up, the other two people can continue their conversation.

To transfer a call:

1. Press and quickly release the "switchhook" to place the person you're talking with on hold.
2. Listen for the dial tone.
3. Dial the third person's phone number. (If you have speed calling, you may dial one of your codes instead.)
4. When the third person answers, you can talk privately before making it a three-way conversation.
5. To complete the transfer, press and quickly release the "switchhook." You can now talk with both people at the same time.
6. Hang up. The other two people can continue their conversation.

To cancel the transfer:
You can cancel the transfer at any time-if the third person did not answer, you received a busy signal or recording,or you wish to cancel the transfer after talking to the third person. Just press and release the "switchhook" twice. You'll be reconnected to the person holding.

1. When someone dials your main telephone number, you'll hear normal ringing (one long ring).
2. When someone dials any of the other telephone numbers, you'll hear a special ring that identifies that number (such as two short rings).
3. Wait until the full ring pattern is complete before answering. You'll know whether the call is for you-and how you should greet the caller.

If you also have Call Waiting:

1. If someone dials your main number while you're on the phone, you'll hear a normal Call Waiting tone.
2. If someone dials one of the other numbers, you'll hear a special Call Waiting tone that identifies that particular number (such as two short tones).

1. Lift the handset and listen for the dial tone.
2. Dial your own phone number. You'll hear a confirmation tone or a recorded message indicating that you've dialed your own number.
3. Hang up.
4. Listen for the phone to ring. You'll hear a special ring for a Home Intercom call. The phone will stop ringing when someone picks up an extension.
5. Lift the handset and you'll be connected.

1. When you receive a call, wait until your telephone completes the first ringing signal.
2. The telephone number and name of the person calling you will automatically appear on your display screen.
3. If you choose to answer the call, the number will remain on the screen until you or the caller hangs up.

Notes:
Subscription to Caller ID requires the lease or purchase of display telephone or an add-on display unit.
If the letter "P" or "Private" appears on your screen, the caller may have blocked the display of their number by pressing *67 (or dialing 1167 on a rotary phone) before placing the call. You can choose whether or not to answer the call.
If "unkonown name," "unknown number," "out of area," or "0" appears, the caller is in an area that does not support Caller ID services.

You'll know when someone special is calling.
Price: $2.00/mo

How it works:
When you make a list of special callers, your phone uses a special ring to announce calls from any of those numbers. If you also have Call Waiting, you'll hear a special Call Waiting tone.

1. Lift the handset and listen for the dial tone.
2. Press *61. (On a rotary phone, dial 1161.)
3. Listen for an announcement telling you whether the feature is currently on or off. The recorded voice will then tell you how many (if any) numbers are currently stored in your list.
4. Follow the voice instructions and dial 3 to turn the feature ON (if it is currently off), or turn the feature OFF (if it is currently on).

1. Press #01#. (On a rotary phone, dial 1201.)

1. Dial 1.
2. After the list is read, voice instructions will follow.

1. Press #. (On a rotary phone, dial 12.)
2. Follow the voice instructions you'll hear. You can store up to 31 phone numbers on your VIP list.

1. Press *. (On a rotary phone, dial 11.)
2. Follow the voice instructions to remove any or all of those numbers.

1. Dial 0.

How it works:
You can program your phone to accept only those calls from a special list of people. When your service is "turned on," your phone will accept only calls from those in your Selective Call Acceptance list. All others will hear an announcement that you're not accepting calls at this time.

To "turn on" the service:

1. Lift the handset and listen for the dial tone.
2. Press *64. (On a rotary phone, dial 1164.)
3. Listen for an announcement telling you whether the feature is currently on or off. The recorded voice will then tell you how may (if any) numbers are currently stored in your acceptance list.
4. Follow the voice instructions and dial 3 to turn the feature ON (if it is currently off), or turn the feature OFF (if it is currently on).

To add the last caller to your acceptance list:

1. Press #01#. (On a rotary phone, dial 1201.)

To hear the phone numbers on your list:

1. Dial 1.
2. After the list is read, voice instructions will follow.

To add a number to your list:

1. Press #. (On a rotary phone, dial 12.)
2. Follow the voice instructions you'll hear. You can store up to 31 phone numbers on your list.

To remove a number from your list:

1. Press *. (On a rotary phone, dial 11.)
2. Follow the voice instructions to remove any or all of those numbers.

To hear instructions again:

1. Dial 0.

1. Lift the handset and listen for the dial tone.
2. Press *60. (On a rotary phone, dial 1160.)
3. Listen for an announcement telling you whether the feature is currently on or off. The recorded voice will then tell you how may (if any) numbers are currently stored in your rejection list.
4. Follow the voice instructions and dial 3 to turn the feature ON (if it is currently off), or turn the feature OFF (if it is currently on).

1. Press #01#. (On a rotary phone, dial 1201.)

1. Dial 1.
2. After the list is read, voice instructions will follow.

1. Press #. (On a rotary phone, dial 12.)
2. Follow the voice instructions you'll hear. You can store up to 31 phone numbers on your list.

1. Press *. (On a rotary phone, dial 11.)
2. Follow the voice instructions to remove any or all of those numbers from your rejection list.

1. Dial 0.

1. Lift the handset and listen for the dial tone.
2. Press *63. (On a rotary phone, dial 1163.)
3. Listen for an announcement telling you whether the feature is currently stored in your forward list.
4. Follow the voice instructions and dial 3 to turn the feature ON (if it is currently off), or turn the feature OFF (if it is currently on).

1. Press #01#. (On a rotary phone, dial 1201.)

1. The first time you turn on the service, you'll be asked to enter the number you'd like your special calls forwarded to. From then on, the system will simply remind you of the current "forward-to" number.
2. If the current number is correct, dial 1.
3. If you wish to change the current "forward-to number, dial 0 and then follow the voice instructions.

1. Dial 1.
2. After the list is read, voice instructions will follow.

1. Press #. (On a rotary phone, dial 12.)
2. Follow the voice instructions you'll hear. You can store up to 31 phone numbers on your forward list.

1. Press *. (On a rotary phone, dial 11.)
2. Follow the voice instructions to remove any or all of those numbers from your forward list.

1. Dial 0.

1. Lift the handset and listen for a normal dial tone.
2. If you were already on the phone and ignored a call waiting tone, press and quickly release the "switchhook."
3. Press *69. (On a rotary dial phone, dial 1169.) Your call will go through like a normal call.

If the line is busy:

1. Hang up. Your phone will keep trying the line for up to 30 minutes.
2. A special callback ring alerts you if the line becomes free. (Some phones ring normally.)
3. Lift the handset to automatically place the call.

To cancel your Automatic Recall request:

1. Press *89. (On a rotary dial phone, dial 1189.)
2. Listen for the confirmation tone or announcement. Hang up.

1. When you hear a busy signal, press and release the "switchhook." Listen for a special tone.
2. If you've already hung up, lift the handset and listen for a normal dial tone.
3. Press *66 (On a rotary dial phone, dial 1166.)
4. If the line is still busy, hang up. Your phone will check the number for up to 30 minutes.
5. A special callback ring alerts you if the line becomes free (some phones ring normally).
6. Lift the handset to automatically place the call.

To cancel your Callback request:

1. Depress the "switchhook" and release. Listen for a special dial tone.
2. If you've already hung up, lift the handset and listen for a normal dial tone.
3. Press *86. (On a rotary dial phone, dial 1186.)
4. Listen for the confirmation tone or announcement. Hang up.

1. When you get a nuisance call, press and quickly release the "switchhook." Listen for a special dial tone.
2. If you've already hung up, just lift the handset again and listen for a normal dial tone.
3. Press *57. (On a rotary dial phone, dial 1157.)
4. Listen for a confirmation announcement that the last call has been traced.
5. Hang up.
6. The number you traced will be recorded at the phone company. If you decide to follow up on the matter, we'll provide that number to the local authorities.

How to use:

1. Lift the handset and listen for the dial tone.
2. Press *67 (On a rotary phone, dial 1167.) You must dial *67 before each call your place. Otherwise, your phone number will be released to the person receiving your call.
3. Dial the number you're calling as usual.
4. The person you've called will not be able to see your number displayed on their telephone display screen. Instead, a "P" or "Private" will be displayed.

An easy-to-use voice answering system.
Price: $1.00/mo

How it works:
Callers can leave messages for you when you are busy or away form the phone.

Accessing your mailbox from your own phone:
You access your mailbox so that you can listen to your messages, record your greeting, or create a password. You can access your mailbox from your own phone.

To use with no password:
If you have not yet assigned yourself a password, you can only access your mailbox from your own phone.

1. Call the system-access number. No mailbox number or password is required.

To use with your password:

1. Call the system-access number.
2. Enter your password.
3. Press #.

Accessing your mailbox from another phone:
When you are away from your own phone, you can access your mailbox from any other touch-tone phone.

To use your password:

1. Call the system-access number from any touch-tone phone.
2. Enter your mailbox number.
3. Press #.
4. Enter your password.
5. Press #.

To use with your own phone number:

1. Call your own phone number from any touch-tone phone.
2. Press *.
3. Enter your password.
4. Press #.

Retrieving your messages:
Your phone may have a message-waiting light which flashes to indicate new messages, or you may hear a special dial tone when you pick up the handset.

Playing your messages:
When you play your messages, you hear the new messages first, followed by all stored messages in chronological order.

To play your messages, first access your mailbox:

1. Press 1 on the Main Menu to select Message Retrieval.
2. After each message has played, you must decide whether to keep it, delete it, or save it as new.
   To replay the message, press 1.
   To keep the message, press 2.
   To delete the message, press 3.
   To save it as new, press 4.

Interrupting message playback:
At any time while playing a message or prompt, you can interrupt it to perform another action.
To skip back, press 7.
To pause, press 8; to continue, press 8 again.
To skip forward, press 9.

Ending message retrieval:

1. Press * to end Message Retrieval and return to the Main Menu.

User Guide - Keypad - Video Tutorials

Now you can tell telemarketers what you really think
Price: $4.00 per Month

How it Works:
Calls from telemarketers are typically delivered to your phone as “unknown” or “out-of-area.” This service intercepts these calls, and announces that you do not accept calls from telemarketers. The great thing is, your phone doesn’t even ring. It also instructs telemarketers to add your name to their “Do Not Call” list. Other callers are advised to dial 1 or stay on the line to be connected.