Cable TV service will be installed within 2 business days. (Non Fiber Customer)
All customers who subscribe to Glenwood cable will receive a call the day after installation to ensure everything is working properly.
If a customer loses all of their video service (complete outage) we will respond to that trouble within 2 business hours.
If the trouble is related to one channel, multiple channels or it is a customer related issue we will respond in 6 hours. For example, a call coming in at 4:00 PM will be addressed by 1:00 PM the following business day.
Major Outages
All customers who contact the business office to report a trouble during a major outage (system wide cable outage) will be contacted that same day once the problem has been fixed.
Customer Outage
All customers who have a cable television trouble that requires repair will receive a callback the next day to ensure the problem has been corrected and that everything is working properly.
A technician is on-call during evening and weekend hours until 9:00 PM. Please call the business office and follow the prompts to leave a message in the trouble mailbox for a technician. Your message will be returned within one hour.