Maintenance Agreement
Troubles will be handled within 2 hours during our normal business hours (8:00 AM to 5:00 PM). Troubles occurring after normal business hours will be addressed in 4 hours. These business customers will be given priority over customers without a maintenance agreement.
No Maintenance Agreement
Troubles will be handled within 4 hours during our normal business hours (8:00 AM to 5:00 PM). Troubles occurring after normal business hours will be addressed in 6 hours.
All trouble call response times will be contingent on customer’s business hours. All business customers will be given priority over residential customers.
Customer Outage
All customers who have a network trouble that requires repair will receive a callback the next day to ensure the problem has be corrected and that everything is working properly.